Refund policy

Return & Refund Policy

Last updated: [date]

Thank you for shopping at [Store Name]. We want you to be happy with your purchase. If you are not, this policy explains how returns, exchanges and refunds work.

1. Return Window

You can request a return within [7] days of receiving your order. After this period, we will not be able to accept a return or offer a refund.

2. Eligibility for Returns

To be eligible, your item must:

  • be unused, unwashed and in the same condition you received it
  • be in its original packaging with all tags and accessories
  • come with the order number or proof of purchase

3. Non-Returnable Items

The following cannot be returned:

  • Gift cards
  • Innerwear, personal care or hygiene products
  • Customised or personalised items
  • Items bought on final sale or clearance
  • Digital products or downloadable items

4. Damaged, Defective or Wrong Items

If you receive a damaged, defective or incorrect product, email us within [48 hours] of delivery at [support email] with your order number and clear photos or an unboxing video. We will arrange a free replacement or a full refund.

5. How to Start a Return

  1. Email [support email] or WhatsApp [phone number] with your order number, the item(s) and the reason for return.
  2. Our team will review your request and reply within [2 business days].
  3. Once approved, we will share return pickup or shipping instructions.
  4. Please do not send items back without approval.

6. Return Shipping

  • For damaged, defective or wrong items, we bear the return shipping cost.
  • For other returns (change of mind, size or colour), the customer bears the return shipping cost [or: a flat fee of ₹[amount] will be deducted from your refund].

7. Refunds

  • Once we receive and inspect your return, we will email you about the status.
  • Approved refunds are processed within [5–7 business days] to your original payment method (UPI, card, net banking or wallet).
  • Depending on your bank, it may take an additional [3–5 business days] to show in your account.
  • For Cash on Delivery (COD) orders, the refund will be made by bank transfer or UPI. We will ask for your details.
  • Original shipping charges and COD fees are non-refundable, unless the return is due to our error.

8. Exchanges

We offer exchanges for size or colour, subject to stock availability. If the item is out of stock, we will issue a refund or store credit.

9. Order Cancellation

Orders can be cancelled before they are shipped. Email us as soon as possible with your order number. Once shipped, the order cannot be cancelled, but you can use the return process above.

10. Late or Missing Refunds

If you haven’t received your refund after the stated time, first check your bank account, then contact your bank or card provider. If the issue continues, write to us at [support email].

11. Contact Us

[Buyzen]
Email: [support email]
Phone / WhatsApp: [+91 9120017543]
Address: [India. Uttar Pradesh]
Support hours: [Mon–Sat, 10 AM – 6 PM IST]